Guest Policy at SLS Apartments
Warm welcome, we strive to provide a comfortable and luxurious accommodation experience through
our serviced apartments located across the Kingdom with more than 11 branches.
Your comfort and happiness are our priorities, and we hope you enjoy your stay with us.
Check-in and Check-out
Check-in: Starts at 4:00 PM. / Check-out: Must be completed by 2:00 PM.
Special Requests: Contact reception for early check-in or late check-out (subject to availability)
Contact Information
Reception: For any inquiries or assistance requests, please press the “zero” button on the room phone.
Internet: Free Wi-Fi available in all apartments. Contact reception for details.
General Policies
Smoking: Most of our apartments are non-smoking areas.
Pets: Pets are not allowed.
Noise: Please maintain quiet and avoid causing any disturbance to other guests.
Prohibited Items: No illegal substances or drugs allowed on the premises.
Safety and Security
Emergency Exits: Ensure you know the locations of emergency exits in case of an emergency.
Fires: In case of fire, follow safety procedures, use stairs, and avoid elevators.
Emergency Numbers: Call the unified emergency number 911 in case of emergencies. You can also find
all emergency numbers on the next page and on the sticker behind the main doors of each apartment.
Cleanliness and Maintenance
Apartment Cleaning: Daily cleaning are obligatorily according to coordination, please contact reception.
Maintenance: Please Report any maintenance issues to reception immediately.
Behavioral Guidelines
Local Regulations: Please adhere to all local laws and regulations regarding residence and behavior in
the apartments.
Damages: The guest is responsible for any damage to the property during the stay, and repair costs will
be charged to the final bill.
Complaints and Suggestions
We Are Here to Serve You: If you have any complaints or suggestions to improve the service, please do not
hesitate to inform the reception or contact us via email at: [info@slsapartments.net].
